Exchange and return policy
- In order to ensure your satisfaction, damaged products will be returned and you will be compensated with a new product. To ensure your safety, cosmetics, perfumes, care products, or products that have been used or opened will not be returned for your safety.
- Q: In the return process, how can I get a refund?
A: The amount will be refunded after the damaged product reaches us and its condition is verified, and then the amount will be refunded according to the payment method followed. - The customer will coordinate with this regard and choose the appropriate method.
- Q: Are there any fees for return?
A: When returning a product that is intact and undamaged; that is, in its original condition, the customer will bear the return fee of 25 riyals and it will be deducted from the value of the returned product. - Q: How can I return a damaged product?
A: Our colleagues in customer service will be happy to serve you provided that the returned product is in its original condition and in its original packaging and has not been used, opened, or the packaging of the product has been changed. - Q: Can I return a damaged product purchased with Rozy offers?
- A: In the event that a damaged product purchased with Rozy offers is received, the customer will be compensated by shipping a new product, and the store will bear the shipping costs.
- Q: Can I return lenses and perfumes in their original condition?
- A: To ensure your safety, perfume and cosmetic products, including lenses, cannot be returned even if they are in their original condition.
- Q: How long is the period allowed for returning a damaged product?
- A: You can return the damaged product within 2 days of purchase.
- Q: How long does the return process take for a damaged product?
- A: At Rozy, we work hard to satisfy you. The return process may take up to 10 working days.
- Orders made through installment payment channels cannot be returned.. except in the event of damage or the arrival of a product that is different from the requested product.
- When returning a damaged product, Rozy bears all the fees.
